Exchange & Return Policy

Your satisfaction is our priority at Leen Abaya. If you need to return or exchange an item, please review our policy below:

• Eligibility Period: Exchange or return requests must be submitted within 3 days of receiving your order.
• Condition of Items: Abayas must be unworn, unwashed, unused, and in their original condition with all tags and original packaging attached.
• Custom & Tailored Orders: Custom-tailored abayas or items modified per customer request are non-refundable unless there is a manufacturing defect.
• Return Shipping Fees: The customer covers return shipping fees unless the return is due to a wrong item sent or a defective product.
• Refund Processing: Approved refunds will be processed back to your original payment method within 7 to 14 business days after inspection.

Order Cancellation Before Dispatch:

• Customers can request to modify or cancel an order before it is dispatched to the courier by contacting our customer support directly via WhatsApp.
• If the cancellation request is received before the order is processed or handed to the courier, a full refund will be issued to your original payment method within 7 to 14 business days.
• Once an order has been shipped, it cannot be canceled and will be subject to our standard Exchange & Return Policy upon delivery.